How to take a bug report

If you have an issue with one of our apps, we may need your help to fix the problem. Sometimes a description of the problem will suffice, but your issue may be specific to your device or circumstance. In those cases a bug report is invaluable in getting to the bottom of the issue. Here’s how to take a bug report in Android 4.1.2 or later.

  • Developer optionsReproduce the issue in our app
  • Open your device’s settings
  • Select “Developer options.” If there is no developer options,
    • Select “About phone”
    • Tap “ Build number” repeatedly until “You are a developer”
    • Go back to the settings and select the now available “Developer options”
  • Make sure the “Developer options” switch is on
  • Take bug reportTap “ Take bug report.” If you are not able to
    select this entry then you
    may need to scroll down and enable “USB debugging
  • Tap “Report” on the “Take bug report” dialog
  • Wait for the report to generate.
  • When the report is ready you will receive a notification.
  • Tap the notification to share the report via email; send it to

This should give us the data we need to fix your problem.